How We Work
A clear process from first call to long-term support
Every project follows five simple steps. You always know where things stand, what comes next, and what we need from you.
In plain English
What working with us feels like
We aim for no surprises. You get a plan you understand, regular updates, and one person to ask when you have a question.
How it works
Our process, step by step
- 01
Discover
We learn your goals, your current setup, and where time or money is being lost. You tell us what success looks like.
- 02
Plan
We agree on scope, priorities, timing, and cost. You get a written plan in plain language. Depending on the project, we offer fixed quotes, estimates, or hourly billing.
- 03
Build
We work in short steps and show you progress along the way. You can give feedback early, when changes are easy.
- 04
Launch
We test carefully, go live with a checklist, and stay close during the first days. We move changes through local, staging, and production environments. See Infrastructure.
- 05
Support
We monitor, fix issues, and keep improving. Support is available 24 hours a day. During the day, we typically respond in 10 to 15 minutes. After hours, from 8 PM to 8 AM Pacific Time, we typically respond in 1 to 2 hours.
Use cases
How we communicate
We work in the tools you already use. If you prefer another one, tell us and we'll adapt.
Chat and calls
Day-to-day questions and quick answers through Microsoft Teams, Slack, Discord, Google Chat, or Zoom.
Task boards
A shared board, so you can see what's done, in progress, and next, in Jira, Teamwork, Basecamp, YouTrack, Linear, or Asana.
Regular check-ins
A quick daily scrum or a weekly call, whichever suits you.
Plain-language updates
What we did, what's next, and anything we need from you.
Why it matters
What you can expect from us
- A single point of contact. who keeps the project moving.
- Honest timelines. If something slips, you hear about it early.
- Clear choices. We explain options and trade-offs, then recommend one.
- Careful launches. with in-sandbox testing and a rollback plan.
- Help after launch. , not just a hand-off.
How Hart builds it
What we need from you
01
A decision-maker
who can approve choices quickly.
02
Access
to the systems and information we will work with.
03
Feedback
at each step, so we stay on track.
Why this approach
Small steps and open communication catch problems early, keep costs predictable, and give you control without needing to be technical.
How long does a project take?
It depends on the size. We give a timeline after the discovery step.
Can the plan change midway?
Yes. Needs shift, and we adjust the plan with you and explain the effect on time and cost.
Will I see the work before launch?
Yes. You'll see progress throughout and test it before it goes live.
What happens after launch?
We move into support: monitoring, fixes, and improvements. We offer ongoing support plans, so you can choose the level of help that fits your business.
Do I need to use a specific tool?
No. We work in Microsoft Teams, Slack, Discord, Google Chat, Zoom, Jira, Teamwork, Basecamp, YouTrack, Linear, and Asana, and we can adapt to your preferred tools.
Next step
Ready to talk about your project?
Tell us what you're working on. We'll reply within one business day with honest next steps.