AI · Service
AI Agents & Automation
Hart Enterprises builds AI assistants and automated workflows that handle support, documents, reporting and routine tasks across operations, finance, HR, sales and service, connected to the systems your teams already use.
Working standards on every AI engagement
Secure by default
OWASP-aligned coding, dependency scanning and least-privilege access on every project.
Reviewed code
Every change is peer-reviewed before it is merged and released.
Automated tests
Unit, integration and end-to-end tests run in CI on each commit.
Accessibility
Interfaces checked against WCAG 2.2 AA guidelines.
Performance budgets
Speed targets agreed up front and measured before launch.
Privacy minded
Data collected only when needed and handled with care.
Documented
Architecture notes, runbooks and handover docs you keep.
Transparent reporting
Regular demos, shared boards and plain-language updates.
What we build
Machine Learning and AI services
Pick an area to see how we can help, from new builds to long-term care.
Invoice and document processing
Read invoices, purchase orders, receipts and forms, extract the fields and post them to your ERP for review.
Workflow automation
Approvals, reminders, data entry and hand-offs between systems run automatically, with people stepping in on exceptions.
Reporting assistants
Ask questions about sales, stock or spend in plain language and get a chart or table drawn from your live data.
HR policy assistant
Employees get instant answers on leave, benefits and procedures, with links to the source policy.
Onboarding helpers
Checklists, account requests and first-week guidance handled for every new starter.
Recruiting support
Summaries of applications and scheduling help, with hiring decisions kept with people.
Support copilots
Draft replies from your help articles and past tickets so agents answer faster and more consistently.
Sales assistants
Meeting notes, CRM updates, follow-up drafts and account summaries prepared automatically.
Customer-facing assistants
Website and in-app assistants that answer questions, track orders or book appointments, including for online stores.
Internal knowledge assistant
One place to ask about manuals, contracts, wikis and shared drives, with answers that cite their sources.
Search across systems
Semantic search that understands meaning, across documents, tickets and records.
Forecasting and classification
Machine learning models for demand, risk or routing, measured against a clear baseline.
01
Start with the work, not the model
We begin by mapping where time goes: repetitive questions, manual data entry, slow approvals, reports built by hand. Then we pick the use cases with the clearest payoff and prove them with a small pilot.
- Use-case workshops by team
- Pilot with agreed success measures
- Clear go or no-go decision
02
Documents in, structured data out
Invoices, contracts, forms and emails are read, classified and turned into structured records, then checked by a person before they reach your ERP or CRM.
- OCR and field extraction
- Confidence scores and review queues
- Posting to your systems via API
03
Assistants that know your business
Retrieval over your own policies, manuals and records means answers are grounded in your content, respect user permissions and show where they came from.
- Answers with cited sources
- Permission-aware retrieval
- Available in Slack, Teams or your intranet
04
Automation you can trust and audit
Every automated step is logged, sensitive actions need approval, and quality is monitored over time so you can expand with confidence.
- Human approval for key actions
- Full audit trail
- Quality and cost monitoring
Engagement models
Work with us your way
Fixed Scope
A defined scope, timeline and price for projects with clear requirements.
- Agreed deliverables
- Milestone-based billing
- Change requests handled openly
Dedicated Team
A team that works only on your product, sized to your roadmap.
- Developers, QA and a lead
- Monthly capacity you can adjust
- Works in your tools and rituals
Time & Materials
Flexible, pay-as-you-go engagement for evolving or exploratory work.
- Billed on hours used
- Reprioritise any sprint
- Weekly time reports
Expertise
AI expertise across the whole business
Our team combines business analysis, integration engineering and applied machine learning, so AI features land inside real workflows instead of sitting beside them.
Talk to an expert →Automation
- Approval and hand-off flows
- Email and ticket triage
- Data entry between systems
- Scheduled reporting
Documents
- Invoice and receipt capture
- Contract summaries
- Form processing
- Classification and routing
Assistants
- Internal knowledge Q&A
- Support and sales copilots
- HR and policy helpers
- Customer-facing chat
Data & ML
- Plain-language analytics
- Forecasting models
- Semantic search
- Evaluation and monitoring
How we work
A clear path from idea to launch
- 01
Discovery
Workshops to understand goals, users, systems and constraints.
- 02
Plan & Estimate
Scope, architecture and a phased roadmap with estimates.
- 03
Design
User flows, wireframes and visual design, validated with you.
- 04
Build
Short sprints with demos, code review and automated tests.
- 05
Test & Launch
QA, performance checks and a rehearsed go-live.
- 06
Support & Grow
Monitoring, fixes and a continuous improvement backlog.
Technology
The stack behind AI
LLM APIs
Hosted language models with guardrails
Open models
Self-hosted where data must stay in-house
Python
Data and ML services
Evaluation sets
Measured quality before release
Vector search
Retrieval over your documents
PostgreSQL
Structured business data
OCR
Scanned forms, invoices and receipts
Text-to-SQL
Plain-language questions over reports
REST APIs
Connect ERP, CRM and helpdesk
Queues
Reliable background automations
Slack & Teams
Assistants where people already work
Inbox triage and drafting
Access control
Answers respect who is asking
Audit logs
Every action traceable
Monitoring
Quality, cost and latency tracked
Cloud & on-prem
Deployed where your data lives
No matching technologies.
Why AI
AI that makes every team more productive.
The biggest gains rarely come from a chatbot on the homepage. They come from the hours your teams spend searching, copying, summarising and re-keying, every day.
Hours back every week
Routine replies, data entry and report preparation handled automatically, with people reviewing what matters.
Answers from your own knowledge
Policies, contracts, manuals and tickets become searchable in plain language, with sources cited.
Fits existing systems
Assistants read from and write to your ERP, CRM, helpdesk and shared drives, not a separate silo.
Safe by design
Permissions, human approval steps, audit logs and data that stays where you choose.
103+
Projects delivered
52+
Platforms supported
9+
Years in commerce
With a short workshop to find the tasks that take the most time and are easiest to measure, such as support replies, invoice entry or internal questions. We then run a small pilot before committing to a larger roll-out.
We use providers and settings that do not train on your data, or deploy models in your own environment. Access follows your existing permissions, and every action is logged.
Our focus is removing repetitive work so people spend time on judgement, customers and decisions. Sensitive actions keep a human approval step.
Yes. We integrate with ERPs, CRMs, helpdesks, email, shared drives and chat tools through their APIs.
Each use case gets agreed measures before it starts, such as time saved per task, response time or error rate, and we track them after launch.
Start a project
Let’s talk about your AI plans
Tell us what you are working on. We reply within one business day with next steps and, where it helps, a short call.