Salesforce · Technology
Salesforce Service Cloud Integration
Connect Salesforce Service Cloud with your store and back office so agents see orders, shipments and returns on every case.
Working standards on every Salesforce engagement
Secure by default
OWASP-aligned coding, dependency scanning and least-privilege access on every project.
Reviewed code
Every change is peer-reviewed before it is merged and released.
Automated tests
Unit, integration and end-to-end tests run in CI on each commit.
Accessibility
Interfaces checked against WCAG 2.2 AA guidelines.
Performance budgets
Speed targets agreed up front and measured before launch.
Privacy minded
Data collected only when needed and handled with care.
Documented
Architecture notes, runbooks and handover docs you keep.
Transparent reporting
Regular demos, shared boards and plain-language updates.
What we build
Salesforce Service Cloud Integration services
Pick an area to see how we can help, from new builds to long-term care.
Salesforce Consulting Services
End-to-end Salesforce Consulting Services on Salesforce: discovery, design, build, launch and support, delivered in short, visible iterations.
Learn more →02Salesforce Health Cloud Services
End-to-end Salesforce Health Cloud Services on Salesforce: discovery, design, build, launch and support, delivered in short, visible iterations.
Learn more →03Salesforce Commerce Cloud
End-to-end Salesforce Commerce Cloud on Salesforce: discovery, design, build, launch and support, delivered in short, visible iterations.
Learn more →Salesforce Custom App Development
Custom extensions and apps for Salesforce that follow platform standards, stay upgrade-safe and come with tests.
Learn more →360° customer view
Orders, cases and campaigns on one record.
Automation at scale
Flows and approvals that remove manual steps.
Salesforce Marketing Cloud Integration
Reliable integrations between Salesforce and your ERP, CRM, PIM, payments and marketing tools, with retries and monitoring.
Learn more →02Salesforce Sales Cloud Integration
Reliable integrations between Salesforce and your ERP, CRM, PIM, payments and marketing tools, with retries and monitoring.
Learn more →Extensible platform
Custom objects, apps and APIs for unique processes.
Hire Salesforce Developer
Add vetted Salesforce engineers to your team for a sprint, a quarter or the long haul, working in your tools and time zone overlap.
Learn more →02Salesforce Support and Maintenance Services
Security patches, monitoring, bug fixes and small improvements for Salesforce, handled under a clear monthly plan with response targets.
Learn more →Trusted security
Granular permissions and audit trails.
01
Planned around your goals
Every Salesforce Service Cloud Integration engagement starts with discovery: what you want to achieve, who will use it and which systems it touches. That shapes a scope you can budget for.
- Data mapping workshops
- Queues, retries and idempotency
- Monitoring and alerts
02
Built to Salesforce standards
We follow Salesforce conventions and extension points instead of shortcuts, so updates, security patches and new features stay straightforward.
- Platform best practices
- Upgrade-safe extensions
- Automated tests in CI
03
Connected to your stack
Your Salesforce solutions need to talk to ERP, CRM, payments and fulfilment. We design integrations with queues, retries and alerts so data stays in step.
- API and webhook design
- Retries and idempotency
- Monitoring dashboards
04
Supported after launch
Launch is the start. Monitoring, fixes and a steady backlog of improvements keep your Salesforce solutions healthy and moving forward.
- Uptime and error alerts
- Security patching
- Monthly improvement plan
Engagement models
Work with us your way
Fixed Scope
A defined scope, timeline and price for projects with clear requirements.
- Agreed deliverables
- Milestone-based billing
- Change requests handled openly
Dedicated Team
A team that works only on your product, sized to your roadmap.
- Developers, QA and a lead
- Monthly capacity you can adjust
- Works in your tools and rituals
Time & Materials
Flexible, pay-as-you-go engagement for evolving or exploratory work.
- Billed on hours used
- Reprioritise any sprint
- Weekly time reports
Expertise
Our expertise in Salesforce Service Cloud Integration
We build integrations using Salesforce APIs and middleware, with monitoring and clear data ownership.
Talk to an expert →How we deliver
- Data mapping workshops
- Queues, retries and idempotency
- Monitoring and alerts
- Versioned, documented APIs
Salesforce
- Salesforce
- REST APIs
Integration
- Node.js
- RabbitMQ
- GraphQL
Data
- PostgreSQL
- Redis
How we work
A clear path from idea to launch
- 01
Discovery
Workshops to understand goals, users, systems and constraints.
- 02
Plan & Estimate
Scope, architecture and a phased roadmap with estimates.
- 03
Design
User flows, wireframes and visual design, validated with you.
- 04
Build
Short sprints with demos, code review and automated tests.
- 05
Test & Launch
QA, performance checks and a rehearsed go-live.
- 06
Support & Grow
Monitoring, fixes and a continuous improvement backlog.
Migration
Move to Salesforce without the drama
We move products, customers, orders and content with mapped data, rehearsed dry runs and redirect plans that protect your search traffic, then stay on through the first weeks after launch.
Plan a migration →Technology
The stack behind Salesforce
Salesforce
CRM and service
REST APIs
Stable integration contracts
Node.js
APIs, workers and tooling
RabbitMQ
Reliable message queues
GraphQL
Typed, efficient APIs
PostgreSQL
Relational storage
Redis
Caching and queues
AWS
Cloud hosting and services
GitHub Actions
CI/CD pipelines
Docker
Repeatable environments
No matching technologies.
Why Salesforce
CRM that connects every team.
Salesforce brings sales, service and marketing onto one platform, and the right integrations make it the hub of your customer data.
360° customer view
Orders, cases and campaigns on one record.
Automation at scale
Flows and approvals that remove manual steps.
Extensible platform
Custom objects, apps and APIs for unique processes.
Trusted security
Granular permissions and audit trails.
103+
Projects delivered
52+
Platforms supported
9+
Years in commerce
Typically orders, shipments, returns and customer details, agreed during discovery.
Yes. Actions like refunds or reorders can be triggered from cases where appropriate.
Near real-time for most data, using events and APIs.
It depends on scope. Smaller engagements take a few weeks; larger builds are delivered in phases. We give you a timeline after discovery.
Cost depends on scope, integrations and the engagement model. After a short discovery call we share an estimate with clear assumptions.
Start a project
Let’s talk about your Salesforce plans
Tell us what you are working on. We reply within one business day with next steps and, where it helps, a short call.